India Built the World’s Back Office. A.I. Is Starting to Shrink It. (Steven Lee Myers and Paul MozurVisuals by Saumya Khandelwal, Feb. 27, 2026, NY Times)]
For a quarter century, India has made itself the world’s back office, providing an educated, English-speaking work force to do tasks more cheaply than in the United States or Europe. The industry today employs more than six million people and is worth nearly $300 billion, more than 7 percent of the country’s gross domestic product.Now, A.I. threatens to do to India what its outsourcing model did to the rest of the world: replace hundreds of thousands of office workers.