July 7, 2006


AOL may give away more services (ANICK JESDANUN, 7/07/06, The Associated Press)

AOL may give away even more of its services, including its vaunted AOL.com e-mail accounts now limited to paying subscribers, to boost ad revenues and offset declines in subscriptions, a person familiar with the discussions said Thursday.

One proposal under consideration among top AOL executives calls for Time Warner's online unit to stop charging subscription fees to users who have high-speed Internet access or even dial-up service from a rival provider.

The person familiar with the talks said a major strategic review over the past several months sought to identify additional ways to keep users within the AOL family regardless of whether they want to keep paying fees of as much as $25.90 a month.

Someone want to tell Ben Bernanke it's safe to come out from under the bed?

Posted by Orrin Judd at July 7, 2006 9:40 AM

But under the bed is where he stores his gold, he can't leave all those beautiful yellow bars.

Posted by: Jim in Chicago at July 7, 2006 10:09 AM

If AOL treats it's paying customers like this, I'm surprised they think anyone would take it, even for free.

Posted by: Chris B at July 7, 2006 1:24 PM

I remember trying to cancel my AOL account back in 1995 and it was like trying to get outof the Mafia. This sort of this is pretty much SOP for them.

Posted by: Bryan at July 7, 2006 1:32 PM

I keep it for the remote access numbers (at least until the number of hotels with high-speed access reached critical mass) and the free anti-virus program, which we can download onto all the PC computers at the office, saving the cost of the annual subscription renewals. But come time for cancellation, I plan to reserve a full day or two on the phone and will see if I can get a Valium prescription before I deal with the guy on the other end of the line.

Posted by: John at July 7, 2006 1:44 PM


Here's how to do it: get a new, no annual fee, credit card (that's very easy). Switch the AOL billing to that card and don't bill anything else on it. Tell AOL you're cancelling and then cancel the credit card too.

Posted by: Annoying Old Guy at July 7, 2006 2:35 PM

Even without cancelling the credit card, I've had success in just telling my credit card company that I've tried to cancel, the business in question won't respond, and that I don't authorize any more charges from them to my account.

Your milage may vary.

Posted by: Noam Chomsky at July 7, 2006 2:46 PM

I've out of AOL clutches for a very long time now, but remember vividly dealing with them. I wouldn't have them if they paid me a royalty for using their service (ditto msm and Dell).

Posted by: erp at July 7, 2006 3:04 PM