DONALD WILL DESERVE SOME CREDIT ON THE ENVIRONMENT...:

There's a story I heard when I was writing a book about Harvard Business School.

It goes like this. A student at an elite college is upset a school policy. 

He complains to a dean: "What kind of a business treats its paying customers like this?"

The dean replies: "That's where you're mixed up. You're not the customer. You're the product."

I thought of this recently when I heard what American Airlines is saying about the passengers who are now flying -- and who it will need to attract to survive in the post-coronavirus world. [...]

The problem is that since the pandemic, there simply aren't as many business travelers anymore. Top airlines' revenue and passenger levels fell sharply -- to the point that American Airlines plans to cut 40,000 jobs (including voluntary separations), and United Airlines says it will furlough 19,000 employees on October 1.

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