May 8, 2020
IT'S A MERCY KILLING:
Death of the office: As the pandemic leaves offices around the world empty, (Catherine Nixey, JUNE/JULY 2020, The Economist)
In the spring of 1822 an employee in one of the world's first offices - that of the East India Company in London - sat down to write a letter to a friend. If the man was excited to be working in a building that was revolutionary, or thrilled to be part of a novel institution which would transform the world in the centuries that followed, he showed little sign of it. "You don't know how wearisome it is", wrote Charles Lamb, "to breathe the air of four pent walls, without relief, day after day, all the golden hours of the day between ten and four." His letter grew ever-less enthusiastic, as he wished for "a few years between the grave and the desk". No matter, he concluded, "they are the same."The world that Lamb wrote from is now long gone. The infamous East India Company collapsed in ignominy in the 1850s. Its most famous legacy, British colonial rule in India, disintegrated a century later. But his letter resonates today, because, while other empires have fallen, the empire of the office has triumphed over modern professional life.The dimensions of this empire are awesome. Its population runs into hundreds of millions, drawn from every nation on Earth. It dominates the skylines of our cities - their tallest buildings are no longer cathedrals or temples but multi-storey vats filled with workers. It delineates much of our lives. If you are a hardworking citizen of this empire you will spend more waking hours with the irritating colleague to your left whose spare shoes invade your footwell than with your husband or wife, lover or children.Or rather you used to. This spring, almost overnight, the world's offices emptied. In New York and Paris, in Madrid and Milan, they ready themselves for commuters who never come. Empty lifts slide up and down announcing floor numbers to empty vestibules; water coolers hum and gurgle, cooling water that no one will drink. For the moment, office life is over.Even before coronavirus struck, the reign of the office had started to look a little shaky. A combination of rising rents, the digital revolution and increased demands for flexible working meant its population was slowly emigrating to different milieux. More than half of the AmeriĀcan workforce already worked remotely, at least some of the time. Across the world, home working had been rising steadily for a decade. Pundits predicted that it would increase further. No one imagined that a dramatic spike would come so soon.It's too early to say whether the office is done for. As with any sudden loss, many of us find our judgment blurred by conflicting emotions. Relief at freedom from the daily commute and pleasure at turning one's back on what Philip Larkin called "the toad work" are tinged with regret and nostalgia, as we prepare for another shapeless day of WFH in jogging bottoms.But we shouldn't let sentimentality cloud us. Offices have always been profoundly flawed spaces. Those of the East India Company, among the world's first, were built more for bombast than bureaucracy. They were sermons in stone, and the solidity of every marble step, the elegance of every Palladian pillar, were intended to speak volumes about the profitability and smooth functioning within. This was nonsense, of course. Created to ensure efficiency, offices immediately institutionalised idleness. A genteel arms race arose as managers tried to make their minions work, and the minions tried their damnedest to avoid it. East India House, in which Lamb worked, could give call centres a run for their money in the art of micro-managing. At the start of the 19th century, the company introduced an attendance book for employees to sign when they arrived, when they left and every 15 minutes in between. Not that it proved much use. "It annoys Dodwell amazingly," wrote Lamb. "He sometimes has to sign six or seven times while he is reading the newspaper."
Posted by Orrin Judd at May 8, 2020 9:24 AM
