November 5, 2015
WINNING THE WAR ON WAGES:
Panera Bread CEO Says Digital Ordering May Soon Replace Labor at Renovated Cafes (Sara Jones, November 05, 2015, Daily Signal)
According to reports from Business Insider, Panera Founder and CEO Ron Shaich predicts a "tech revolution" is upon the restaurant industry, and says that Panera Bread is steadily joining the movement.The company is in the process of rolling out improved and digitalized versions of their current cafes, referred to as "Panera 2.0s." [...]Questions have been raised as to whether digital kiosks will begin to replace human labor within the workplace."We did our digital capabilities-that's part of 2.0, to give a better guest experience," Schaich said in the same call. "It was never about labor. Having said that, it's a powerful beneficiary. Labor is going down...and as digital utilization goes up, like the sun comes up in the morning, it is going to continue to go up."
Posted by Orrin Judd at November 5, 2015 5:48 PM