December 8, 2013

WHICH ALSO SHAVES 20% OFF YOUR MEAL BILL:

Get set for the rise of the machines (Jonah Goldberg, December 6, 2013, NY Post)

On Tuesday, the day before Obama called for an increase in the minimum wage, the restaurant chain Applebee's announced that it will install iPad-like tablets at every table. Chili's already made this move earlier this year.

With these consoles customers will be able to order their meals and pay their checks without dealing with a waiter or waitress. Both companies insist that they won't be changing their staffing levels, but if you've read any science fiction, you know that's what the masterminds of every robot takeover say: "We're here to help. We're not a threat."

But the fact is, the tablets are a threat. In 2011, Annie Lowrey wrote about the burgeoning tablet-as-waiter business. She focused on a startup firm called E La Carte, which makes a table tablet called Presto. "Each console goes for $100 per month. If a restaurant serves meals eight hours a day, seven days a week, it works out to 42 cents per hour per table -- making the Presto cheaper than even the very cheapest waiter. Moreover, no manager needs to train it, replace it if it quits, or offer it sick days. And it doesn't forget to take off the cheese, walk off for 20 minutes, or accidentally offend with small talk, either."

Applebee's is using the Presto. Are we really supposed to believe that the chain will keep thousands of redundant human staffers on the payroll forever?

People don't go into business to create jobs; they go into business to make money. Labor is a cost. The more expensive labor is, the more attractive nonhuman replacements for labor become. 
Posted by at December 8, 2013 7:21 AM
  
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