October 17, 2011

SOME SERVICES ARE COMMODITIES:

Indian call-center firms moving abroad (Rama Lakshmi, 10/16/11, Washington Post)

[A]s more U.S. companies shift to cheaper destinations in Asia, many Indian call-center companies are also setting up operations abroad. These companies are finding not only lower costs and plenty of English speakers, but also better infrastructure and government incentives.

"India absolutely cannot take the voice-based call-center business for granted anymore," said Sujit Bakshi, president of the corporate affairs and business services group at Tech Mahindra, an information technology services and outsourcing company with operations in the Philippines and Malaysia.

India remains the preferred destination for high-end work and IT support, but the country lost its label as the call-center capital of the world in the past year as salaries and other costs of doing business here soared. More people are employed by call-center businesses in the Philippines and Malaysia combined than in India, industry experts say.

Posted by at October 17, 2011 8:59 PM
  

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