July 31, 2007


Kenya wants to grab piece of outsourcing pie (Helen Nyambura-Mwaura, 8/01/07, Reuters)

Instead of Bangalore, could it be Nairobi that banking customers from rich countries talk to next year?

Kenya -- impeded in the call centre industry to date by poor communications links to the rest of world -- is banking that the first fiber-optic cable in east Africa to be laid by mid-2008 will boost its status as the region's top economy.

Many Kenyan entrepreneurs hope that this, plus cheap labor, clear accents, and customer fatigue with Indian call centers could help the African country hook into the burgeoning call centre and outsourcing industry, worth $130 billion worldwide.

Once the technology is in place they hope Kenya's industry can take on established hubs in India and the Philippines.

Which would make them an excellent candidate for the Africa seat on the reconfigured Security Council.

Posted by Orrin Judd at July 31, 2007 9:29 PM
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