July 21, 2018

THE ROBOT WILL LISTEN:

Here's proof your doctor isn't truly listening to you (Funto Omojola, 7/20/18, Moneyish)

Patients only get about 11 seconds on average to explain the reason for their visit before getting interrupted by their doctors, according to a new study published in the Journal of General Internal Medicine. Out of the 112 patient and doctor interactions videotaped and observed by researchers, only 36% of patients were asked about the reason they were there in the first place. And 27 out of the 40 (67%) who got a chance to explain why they were there got interrupted after just 11 seconds.

Rather than giving them a chance to fully express their concerns, researchers found that physicians commonly relied on assumed reasons patients were visiting based on their referrals. "When patients come to a visit, they are coming in with specific concerns and a problem," Dr. Naykky Singh Ospina, the lead researcher of the study and an assistant professor of medicine at the University of Florida, told Moneyish. "So as physicians, we should listen and let them tell their stories so we can collaborate and help them solve it."

And studies in the past have shown the same poor communication trends between doctors and their patients. A similar 2001 study published in the National Center for Biotechnology Information found that on average, patients spoke for 12 seconds after the doctor entered the room before being interrupted. And a fourth of the time, doctors interrupted patients before they finished speaking.

Posted by at July 21, 2018 7:59 AM

  

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