November 20, 2015

NO WONDER IT SCORES SO HIGH ON CUSTOMER SATISFACTION SURVEYS:

Report: VA Outperforms Private Sector on Key Measures (SUZANNE GORDON, NOVEMBER 20, 2015, American Prospect)

A little-noticed recent report by three leading research groups found that on critical measures, the Veterans Health Administration (VHA) consistently performs as well as and often better than private sector health-care providers. The VHA does this with patients who are sicker, older, and poorer than many of their counterparts seen in the private sector. 

Among the key findings of the report, conducted by the consulting firm Grant, Thornton & McKinsey Company and by two nonprofit research companies--the RAND Corp and the MITRE Corporation--were that:

•   Postoperative morbidity was lower for VA patients compared with non-veterans receiving non-VA care. 

•   Inpatient care was more or as effective in VA as in non-VA hospitals.

•   VA hospitals were more likely to follow best practices in the use of central venous catheter line infection prevention and rates of mortality declined more quickly in VA over time than in non-VA settings for specific conditions.  

The report also found that veterans in nursing homes were less likely to develop pressure ulcers; that outpatients and those suffering chronic conditions got better follow-up care, and that VA health providers offered better mental health and obesity counseling and blood pressure control, particularly for African Americans. Importantly, income and educational disparities were smaller at VHA facilities in such areas as diabetes, heart disease, and cancer screenings.

Posted by at November 20, 2015 3:06 PM

  

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